Introduction:
This Refund and Cancellation Policy outlines the circumstances under which Onmeta will process refunds or cancellations for transactions made on its platform.
Transactions Covered:
This policy applies to all transactions made on the Onmeta platform, including but not limited to:
Digital asset purchases
Service fees
In-app purchases (if applicable)
General Cancellation and Refund Policy:
Non-refundable transactions: Due to the digital nature of most transactions on Onmeta, most purchases are considered final and non-refundable. This includes digital assets and service fees.
Order cancellation before processing: In some cases, users may be able to cancel their order before it is processed by Onmeta. This will typically result in a full refund.
Order cancellation after processing (due to Onmeta error): If Onmeta encounters an error processing the order and cannot deliver the purchased product or service, a full refund will be issued.
Spillage: Onmeta acknowledges a potential "spillage" of up to 1% during transactions. This spillage is likely due to factors like gas fees on the blockchain and is considered non-refundable. However, for spillage exceeding 1%, Onmeta will contact the user for confirmation before processing the order. The user can then choose to accept the higher spillage or cancel the order and receive a full refund.
Exceptions and Additional Considerations:
Technical Issues: If a user encounters technical difficulties during the purchase process that lead to an unintended purchase, they may be eligible for a refund upon contacting Onmeta support and providing evidence of the issue.
Violations of Terms of Service: Onmeta reserves the right to withhold refunds or cancel orders in case of violations of their Terms of Service.
Refund Process:
In the event of a qualifying refund, Onmeta will process the refund to the original payment method used for the purchase.
Processing times for refunds may vary depending on the payment method used, within 7-30 business days
